Leadership spotlight: Reflections on 2024 & plans for 2025.
We spoke to our senior leadership to gain insight into the successes of 2024 and their vision for 2025.
💬 What were the standout moments for allpay in 2024?
As 2024 draws to a close, we celebrate a year of remarkable achievements and milestones at allpay.
This year marked a pivotal step forward in our operational excellence with a stellar audit performance. Our PCI environment underwent a rigorous security test, achieving the exceptional result of zero non-conformities—an accomplishment we are immensely proud of.
2024 saw the completion of a significant project as we built our own banking platform, setting the stage for future advancements. Additionally, we celebrated 30 incredible years of allpay with a fantastic anniversary party, bringing our team together to honour three decades of innovation and success.
Showcasing the allpay brand on a global stage, we made an impactful appearance at Money 20/20, highlighting our leadership in the industry. On the recruitment front, our company-wide careers open day was a resounding success, resulting in the addition of ten talented new employees to the allpay family.
Our dedication to training and development was recognised with the prestigious Princess Royal Training Award for our Team Leader Programme, affirming our commitment to nurturing talent. We also expanded our customer service offerings by launching Saturday phone line support for clients and customers, reinforcing our focus on accessibility and support.
💬 How is allpay preparing for 2025, and what should clients expect?
Looking ahead, 2025 promises to be a year of exciting enhancements and growth for allpay. We are rolling out upgrades to our Direct Debit platform and launching a new mobile app, ensuring clients have seamless and modern tools at their fingertips.
To drive further innovation, we’ve established a dedicated development team that will focus on expanding our offerings into the consumer card market. Listening to our clients remains at the heart of what we do, and we are committed to enhancing how we gather and act on feedback to continuously improve our services.
Strengthening our fraud monitoring and management capabilities will also be a key focus, ensuring our solutions remain secure and robust in an ever-changing landscape.
💬 What are the strategic priorities for allpay as the industry continues to evolve?
As the payments industry evolves, allpay is poised to lead with a focus on scalability, robustness, and security. Developing our technology to meet these demands is a cornerstone of our strategic priorities.
Fraud management will remain a critical theme as we implement advanced measures to safeguard our clients and their customers. We are also exploring opportunities to expand our services into new regions, bringing allpay’s expertise to a broader audience.
Finally, we are committed to growing our network of strategic partners, enabling us to deliver best-of-breed solutions that align with the changing needs of the market.
