Supporting smaller landlords with seamless rent collection.
Managing rent arrears can be particularly challenging for smaller landlords who often operate with limited resources and smaller teams.
The financial pressures they face are similar to those of larger landlords, leaving less room to miss payments and delay collections. Recent statistics highlight the growing difficulties in the rental market:
Increase in rent arrears: The average rent arrears claim climbed to £2,064 in the third quarter of 2024, a rise of 22% from £1,694 a year earlier.
Higher tenant struggles: Nearly two-thirds of working private renters in England struggle to pay rent, underscoring the financial challenges tenants face.
Through our collaboration with Voicescape, we’ve developed a tailored solution designed specifically to support smaller housing providers by automating and streamlining rent arrears collections, while ensuring tenants have simple, convenient ways to pay.
The unique challenges of smaller landlords
Smaller landlords often face unique challenges that their larger counterparts may not experience. These include limited team capacity, tight budgets, and the constant struggle to manage multiple types of arrears across a wide tenant base.
Many income officers are stretched thin with current tenant arrears (CTA), leaving little time or resources to address older debts or former tenant arrears (FTA).
With fewer team members and greater workloads, it’s easy for these smaller landlords to fall behind in their debt recovery efforts - meaning some arrears may be neglected or even written off entirely.
Fortunately, allpay and Voicescape’s integrated solution is here to help.
How allpay and Voicescape help smaller landlords
The partnership between allpay and Voicescape is built to meet the specific needs of smaller landlords, helping them overcome these challenges and maximise collections without overstretching their limited resources.
Automated engagement: Reduces manual calls with personalised messages via voice, SMS, and email.
Simple payment options: Offers easy payment methods like SMS links, boosting collection rates.
Customisable & scalable: Adapts to target different arrears without needing extra staff.
Minimal IT effort: Quick, seamless implementation in 4-6 weeks with little IT involvement.
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Empowering income teams to do more with less
One of the key benefits of the allpay and Voicescape partnership is the ability to reduce manual workload for income teams. With thousands of tasks automated through our systems, smaller landlords can free up valuable time for their income officers to focus on providing support to tenants who need it most.
This increased efficiency allows income teams to engage more tenants, target additional debt types, and reduce overall arrears - without needing to expand their staff. For example, Walsall Housing Group, one of our partners, used the allpay and Voicescape solution to collect over £900,000 in arrears with just a small, dedicated team.
The results speak for themselves: better tenant engagement, higher collection rates, and reduced stress for their income officers.
Ready to simplify your rent collections?
Smaller landlords are under pressure to balance cost-effective operations with delivering a positive tenant experience. By partnering with allpay and Voicescape, you can achieve just that. Our integrated solution not only improves your rent collection rates but also reduces the administrative burden on your team, giving you more time to focus on the tenants who need the most support.
The best part? The solution is simple to implement, scalable to your needs, and offers a real return on investment by unlocking previously inaccessible debt.
If you’re ready to transform your rent collection process, increase your arrears recovery, and provide tenants with convenient payment options, get in touch today.
Let us help you achieve better outcomes, with less effort, and more efficiency.
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