Driving digital engagement through Email Notifications for Jigsaw Homes Group.
Jigsaw Homes Group are one of the largest housing providers in England, managing over 37,500 homes across the North-West and East Midlands. Formed from the merger of New Charter Housing Group and Adactus Housing Group in 2018, Jigsaw is dedicated to providing affordable, quality homes and supporting sustainable, thriving communities.
Since 1997, allpay have been providing payment solutions to Jigsaw, collecting in excess of £110 million through its Direct Debit service, Callpay Service, gateways and Over the Counter services.
Jigsaw knew they needed to identify areas where operational efficiency could be improved without compromising on service delivery.
years of partnership
payments per year
collected since 1997
“We have found allpay to be an organisation that is listening to its customer feedback and finding innovative ways to enhance and improve the systems. We were delighted with the detailed stats that we received back from this. allpay helped to increase the number of verified emails by a further 44% after the campaign, adding even more value to Email Notifications as a product."
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