What's in this issue?
Inside, you’ll find highlights of our latest developments, from WebChat support and Payer Name Verification to bilingual Direct Debit communications and the upcoming Pay by Bank trial. We also share how Jigsaw Homes are driving digital engagement with email notifications, plus give you a snapshot of our new report, Arrears to Alienation, which explores the far-reaching impact of rent arrears on tenants and communities.
And that’s not all, don’t miss our latest podcast, recorded live at Housing 2025, as well as the exciting news about DOSH, our soon-to-launch prepaid Mastercard® account, designed to break down barriers to financial services and launching first within the UK Public Sector. So, whether you’re here for product updates, sector insights, or stories of real-world impact, there’s something for you in this edition.
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